Terms of Service
Last updated: 25/10/2026
1. Who we are
The box is provided by Persivo, a trading name of Mimizh Ltd, a company registered in England and Wales (company number 14507556), whose registered office is 3rd Floor, 45 Albemarle Street, Mayfair, London W1S 4JL (“we”, “us”). Contact: support@persivo.tv.
2. What we provide
The box is a streaming device that we prepare and post to you, with a Persivo TV app installed and a login linked for the subscription period you choose. The streaming service itself is provided by a third party provider, and we supply access to it. Channels, content and availability are controlled by the provider and may change or vary by country.
3. Ordering
You order through our website. Your order is accepted when we have received your payment and confirmed your order by email. You must give accurate contact and billing details (we post the box to your billing address) and be at least 18.
You can order the box (£149), which includes 1 month of Persivo TV free, and you can buy a subscription (1, 3, 6 or 12 months) at any time, including if you already have a compatible Android box. A subscription-only order has no box posted: we email your login. We cannot promise that every box works with the subscription, so please check compatibility with us before you order. You can also ask for a free 1-day test login through the form on our website, with no payment or sign-up needed.
4. Your login
We install the app and link a login to your box before we post it. The login is for your personal, non-commercial use, and you must not share it or let others use it. The provider’s own terms of use also apply to you. We never ask for your bank or card details for the provider.
5. Prices and payment
The box costs £149 and includes 1 month of Persivo TV free. Subscriptions cost £14.99 (1 month), £39.99 (3 months), £69.99 (6 months) and £119.99 (12 months). Postage of the box to you is free. We take payment through our payment provider, Stripe, when you order, by card or digital wallet (such as Apple Pay, Amazon Pay or Revolut Pay), as offered at checkout.
6. Your subscription period and renewals
Your subscription period, including the 1 free month that comes with each box, starts when you first log in after your box is delivered (or, for a subscription-only order, when you first use your login). It does not renew automatically. You can renew at any time before or after it ends by buying a subscription on our website. Access may stop when your period ends if you have not renewed. The free 1-day test login is separate from your subscription and ends after 1 day.
7. Delivery
Postage is free. We aim to post your box within 3 to 5 working days of your order. We post the box to the billing address you give at checkout, and we currently deliver to addresses in the UK only. Risk in the box passes to you when it is delivered.
8. Money-back guarantee, exchange and returns
Box. You may cancel your order for the box within 14 days of receiving it, for any reason, and we will refund the price you paid for the box. The free month of Persivo TV that comes with the box is free of charge, so nothing is deducted for it. You pay the postage to return it unless it is faulty, in which case we pay. To cancel, email support@persivo.tv (you can use the cancellation form in our Refund Policy), then send the box back with its accessories within 3-5 working days of telling us. We will refund you to your original payment method within 14 days of receiving the box back.
Free exchange. If the box develops a fault within 1 month of delivery, we will exchange it for a new box free of charge. This does not cover damage caused by misuse, accidents or changes made to the box that we did not make.
Subscriptions. A subscription starts when you first log in. If you have not used your login, you may cancel within 14 days of buying and we will refund you in full to your original payment method. Once you have used your login, the subscription is not refundable. By ticking the box before you order, you ask us to start your subscription at your first login and understand that you cannot cancel once it has started.
Your legal rights. None of this affects your legal rights, including if goods or services are faulty or not as described.
9. Using the box and services
The box and services are for personal, non-commercial use. You must not share, resell or redistribute your access, record or copy content, or use the box in breach of any law or of the provider’s terms.
10. Support
Support is available seven days a week at support@persivo.tv. We aim to reply within 2 working days.
11. Our responsibility to you
We will carry out our services with reasonable care and skill, and the box will be of satisfactory quality and as described. We cannot guarantee that the provider’s service will be available, will work in your country, or will remain unchanged, because those depend on the provider. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law, or affects your legal rights as a consumer.
12. Your data
We use your details to take your order, set up your login and deliver your box, as described in our Privacy Policy.
13. Complaints
If you are unhappy with our service, email support@persivo.tv and we will reply within 2 working days.
14. Changes and governing law
We may update these terms, and the version on the day you order applies to your order. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, subject to any rights you have where you live.