Get the most from
your box
Easy step-by-step guides and short animations for Persivo customers, with friendly help by email seven days a week. Guides will be available when the box launches.
Ask for helpGetting you watching
Choosing your plan
We explain the plans and renewals in plain English and help you pick the one that suits you.
Getting started
We help you connect your box, check you are signed in, and get the sound and picture working.
Connecting devices
Casting from a phone, adding a streaming stick, or connecting a laptop. We get it working with the equipment you have.
Three simple steps
Follow the guide
Use the step-by-step guide and animations that come with your box.
Ask us if you are stuck
Send us a message and tell us what you can see on your screen.
Get watching
We reply with clear steps, and stay with you until it works.
Free for Persivo customers
Setup help is free for Persivo customers, with guides, animations and email help included. Help is by email and message, so you can get it wherever you are in the UK.
Not a Persivo customer? No problem. We can help you too for a small fee, which we confirm after you get in touch (fee: TBC after enquiry). Send us a request below and we will tell you the fee before we start.
Tell us what you need
Fill in the form, using the email address you ordered with if you are a Persivo customer, and we will reply with the help you need.
We only use your details to reply to your request. See our Privacy Policy.
Setup help is for Persivo customers. We do not sell or install unlicensed streaming services.