Refund Policy
Last updated: 25/10/2026
This policy applies to the Android TV box or USB stick (currently a Xiaomi Mi Box or a Xiaomi TV Stick, as you choose), provided by Persivo. The money-back guarantee and the free exchange are provided by us, not by the manufacturer.
14-day money-back guarantee on the box
If you are not satisfied with your box for any reason, you may cancel your order within 14 days of receiving it and we will refund the price you paid for the box. The 1 month of Persivo TV that comes free with the box is free of charge, so nothing is deducted for it. Please email support@persivo.tv to tell us you are cancelling (you can use the cancellation form below), then send the box back with its accessories within 3-5 working days of telling us. You pay the postage to return the box, unless it is faulty, in which case we pay the postage and will send you a prepaid label. Please pack it securely, because you are responsible for the box until we receive it. We will refund you to your original payment method within 14 days of receiving the returned box.
1-month free exchange
If your box develops a fault within 1 month of delivery, we will exchange it for a new box free of charge. This does not cover damage caused by misuse, accidents or changes made to the box that we did not make. Contact support@persivo.tv and we will arrange the exchange.
Subscriptions
A subscription starts when you first log in. If you have bought a subscription and have not used your login, you may cancel within 14 days of buying and we will refund you in full to your original payment method. Once you have used your login, the subscription is not refundable, so please ask for a free 1-day test login on our website first if you are not sure. By ticking the box before you order, you ask us to start your subscription at your first login and understand that you cannot cancel once it has started.
Your legal rights
This policy does not affect your legal rights, including your right to cancel a distance sale within 14 days and your rights if goods or services are faulty or not as described. Nothing here limits those rights.
Cancellation form
Complete and send this only if you wish to cancel your order for the box.
How to request a refund or exchange
Email support@persivo.tv with your name and the email address you used to order. Support is available seven days a week, and we aim to reply within 2 working days.